- An IKEA customer made a TikTok saying the company’s KNIPSA boxes were full of insects.
- The video gained over 200,000 views and many commenters tagged the company.
- The company ended up taking the boxes down from sale, according to TODAY.
IKEA Singapore removed a line of baskets from its store after a TikToker made a video saying the six boxes she bought were “infested with insects.”
The video, posted in mid-December, showed someone whacking one of the IKEA baskets on the ground and then zooming in to show a slew of tiny bugs moving. The TikToker, who didn’t reveal their name in the video, said they initially called IKEA about the boxes, which they bought for a nursery room, and the company told them the insects were from their house.
“Look at the insects crawling out of KNIPSA basket,” on-screen text says in the video, referring to the IKEA model of seagrass-woven baskets. “Go try it for yourself.”
The video has amassed over 200,000 views and is full of comments tagging IKEA and calling out the company.
The creator posted another video days later with a screenshot of what appears to be an email from IKEA in response to an inquiry about the boxes. The company said that it takes “procedures to avoid plagues” and so it was “unlikely that this incident is related with the product itself.”
IKEA Singapore has since temporarily taken the products out of its stores, according to the Singaporean news outlet TODAY, which reported that the company launched an internal investigation to find out more about the incident, and offered the TikTok creator a gift card for their troubles.
IKEA Singapore did not respond to Insider’s request for comment.